Customer Experience

The Joint Hub FRA Masterplan – a Joint Portfolio of Strategic Programs and Projects by Fraport and Lufthansa

Two companies, common goals, one shared project portfolio - Innovating Together for a Sustainable Future, Pioneering Excellence in Aviation, Shaping Tomorrow’s Travel, Today, United for Efficiency and Innovation, Leading the Way in Sustainable Aviation

The collaboration between Fraport and Lufthansa represents a significant strategic initiative aimed at enhancing the operational efficiency and service quality for passengers at Frankfurt Airport. This joint project portfolio, known as the Joint FRA Hub Masterplan, focuses on several key improvements including digitization, process innovation, regarding the theme clusters quality, operations, retail, intermodal travel, infrastructure development, and sustainability.


One of the primary goals of the Masterplan is to leverage advanced digital technologies to streamline airport operations and improve the passenger experience. This includes the implementation of state-of-the-art systems for real-time data analysis and intelligent decision-making, which are expected to enhance both efficiency and transparency.

In terms of infrastructure, the Masterplan outlines comprehensive plans for optimizing existing facilities and developing new ones to meet future demands. This includes expanding check-in and baggage handling capacities and improving intermodal transport connections, ensuring that Frankfurt Airport remains a leading global hub for both local and transfer passengers.


Sustainability is another cornerstone of the Masterplan. Fraport and Lufthansa are committed to reducing their environmental footprint through various initiatives such as increasing energy efficiency, utilizing sustainable aviation fuels, and implementing eco-friendly technologies across airport operations.


Overall, the Masterplan signifies a forward-thinking approach to airport management, positioning Frankfurt Airport as a model of innovation and sustainability in the aviation industry.

  • Quality – improving traveler satisfaction at all touchpoints along the passenger journey
  • Infrastructure – a modern and evolving infrastructure is key to run a successful hub
  • Retail – attractive offers and intelligent use of marketing potentials to drive revenues
  • Operations – efficient, state-of-the-art processes for local and transferring passengers
  • Intermodality – set a global benchmark in terms of offerings and processes
  • Sustainability – jointly decarbonize ground operations and contribute to all ESG goals

Responsible People

Sascha Färber

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