FraAlliance

#bigdata #businessanalyst #customerexperience

Betty grew up in the Frankfurt region and has always found the proximity to the airport particularly exciting. A pleasant travel experience is personally very important to her, and her passion for excellent customer experiences has grown over the years. A formative internship at Lufthansa in the Service & Team Culture department further strengthened her interest in customer orientation. After studying Information Science, Betty took over the family-owned wine business, gaining valuable experience in communication, finance, and event management. She ultimately decided to continue her career at Frankfurt Airport, where she can combine her two great passions – customer experience and data management. At FraAlliance, Betty channels her enthusiasm for innovative, data-driven approaches to enhance the travel experience of every customer. Her experience in working closely with people motivates her to find more personalized solutions through tailored, data-based processes. Betty embraces the concept of excellent service and team culture and strives to pass this on to customers.

#administration #pmo #prcesses

After spending several years in renowned travel destinations around the world, Tina returned from the West Coast of Canada to her hometown of Frankfurt. With a strong background in customer and guest experience, she brings a passion for seamless operations and a wealth of hands-on expertise across tourism, hospitality, wellness, media, and the event industry. Whether she’s optimizing office workflows, coordinating team activities, or providing administrative support, Tina ensures everything runs smoothly behind the scenes. She brings a sense of fun and a touch of zen to the workplace—creating structure while keeping things organized, positive, and enjoyable for the entire team.

#marketingandbrand #communication #customerexperience

Meet Jenni, our 26-year-old fun-loving member of the team! Originally from the picturesque Allgäu region, she laid her professional foundation as a tourism and leisure clerk at Skyline Park Bad Wörishofen. Munich was her next stop, where she successfully completed her tourism business administration degree. And as she still hadn't had enough of learning, she completed her Bachelor's degree in Media Communication at the Julius Maximilian University in Würzburg. Her interest in aviation led her to FraAlliance, where she felt right at home in the team. Alongside her love of the media world, traveling is Jenni's biggest hobby. She has wanderlust in her blood and would love to discover every square inch of this earth. With her communicative streak and her enjoyment of the diversity of life, she not only brings a breath of fresh air to the team, but also a lot of good humor.

#executiveassistant #projectoffice #humanressources

With kerosine running through her veins, Suska started her career at Lufthansa by completing the dual studies program and obtaining her bachelor’s degree in Aviation Management. During this time she was able to join several projects and has always found customer centricity during operational processes most relevant and interesting to work on. Passionate about Ground Operations, Suska was responsible for passenger and baggage processes at Discover Airlines. She took part in raising a start-up airline while focusing on improving processes for customers and keeping them simple and joyful. At FraAlliance Suska, supports the managing directors as their executive assistant and PMO. In her free time, she likes to play her violin and try out new recipes she collects during her travels around the world.

#techresearch #processoptimization #innovationscout

Passionately following the call of the airline world for the second time, Sascha has joined the FraAlliance team. As an industrial engineer, he initially started in the in-house consulting for supply chain management of Bayer AG, where he worked within the Group and also for external customers with projects in Europe, the USA and Asia. This was followed by several years as Senior Manager in Operations & Logistics at CHEP, for its dynamic growth region DACH/SCANDA/CEE and two years as Plant OPS Manager in BENELUX. He entered the world of aviation at Lufthansa's catering subsidiary LSGSkyChefs, responsible for outbound logistics, customer service agents and later as head of the transport and logistics department. For the past 10 years, he has worked as a management consultant in various industries and sectors, medium-sized customers and large corporations, ranging from operational topics to post-merger integration or mobility start-ups. Sascha believes in customer-oriented thinking and acting, in leveraging potential from synergies of all those involved in the process, and in the necessary openness and transparency for Fraport, Lufthansa and all other parties involved.

#digitaltransformation #opspioneer #processoptimization

Skrolan says about herself that she has kerosene in her blood. Nevertheless, she initially began her career at SIXT AG, a very creative and customer-centric company. After gathering valuable experience, she spent several years focusing on the needs of airline customers at LSG Sky Chefs, immersing herself in Asian culture in particular. Since then, she is particularly enthusiastic about the Japanese culture! Developing the product and service portfolio at Lufthansa Cargo led Skrolan to discover her passion for data and digital services. With an M.A. in Digital Transformation, IoT, Machine Learning, AI and Neural Networks are not only buzzwords for her! At FraAlliance, she ensures congruence between business requirements and the implementations of IT and data experts. Being out with humor and enthusiasm Skrolan can be seen as "bridge-builder", especially to strengthen the cooperation between Lufthansa and Fraport. She personally cannot imagine a better working environment.

#businessdevelopment #finance #innovationscout

Manuel has always been fascinated by airports and thus has spent more than 10 years building up, deepening and developing his wide-ranging airport expertise in various roles and activities at Fraport AG in Germany and abroad after completing his studies in business administration. Driven by the mission to make Frankfurt Airport a little better for passengers every day, Manuel likes to think out of the box and embarks on a journey for innovative and new product and service ideas. In accordance with the principle 1+1=3, Manuel lives the cooperative approach and always encounters his environment with openness and curiosity. Born in Mainz, he relaxes best by playing soccer and jogging. Most of all, Manuel enjoys spending time with his family and friends.

#managingdirector

Jörg is driven by his passion for the aviation industry and his desire to continuously and sustainably improve the passenger experience. He has more than 25 versatile years in managing director and executive positions in the Lufthansa Group to his name. With his entrepreneurial spirit and passion for working with and for people, he is not only an essential pillar of FraAlliance's exceptionally collegial culture, but also a driver of innovation. As an expert in lean methodology, he brings a deep knowledge of process optimization and efficiency improvement that is essential for the airport interface. Jörg likes to spend his free time with his family and in faraway countries.

#businessanalyst #bigdata #customerexperience

Growing up in Frankfurt Region as a daughter of a „Lufthansiat“, Johanna always felt a profound connection to aviation. In her 24 years of living, travelling and the aviation world were always more than a hobby to her since her early family life was coined by it. Thus, it was clear to her that, after studying at Goethe University and working in Technology Consulting in the banking industry, she wanted to take professional steps in the world of aviation. Starting at FraAlliance, this premonition has been confirmed. Next to the fascination for aviation, Johanna developed a high interest in big data, its analytics, and all the enormous potential data holds. Also, she loves to think customer-centric due to her former experience in customer services. Therefore, driving customer-centric initiatives in a data-driven manner is what she strives for. To deepen this ability, next to working at FraAlliance Johanna studies “Strategic Information Management” in her Master Studies. When there is free time left, Johanna loves to dance, do Yoga, travel through (South) East Asia and take a stroll around the Sachsenhausen area in Frankfurt.

#itprofessional #digitalservices #datasecurity

Jens was born with a fascination for aviation. Due to his father's international assignments with Lufthansa, he was influenced by different cultures and languages at a very early age. As a graduate engineer in aerospace engineering, Jens has gained more than 25 years of comprehensive experience and management skills in various specialist and management functions at Fraport AG. His spectrum covers the range of flight operations and terminal processes to IT management. Jens sees the special distinctive power of FraAlliance above all in the linking of the airline and airport worlds to continuously improve the travel experience of passengers along the entire customer journey. For him, the focus here is on increasing value creation by further developing operational and process workflows, testing and introducing new technologies, and driving forward the digital transformation. In his private life, Jens mainly relaxes by gardening and fishing.

#innovationscout #groundoperations #processopimization

With his mother’s job as a flight attendant, Paul had a lot of touchpoints with aviation early on. What began as fascination soon turned into a career path, starting in ground operations in Munich. After gaining further experience in communications, events and fashion - including working with a start-up - he returned to aviation as a corporate student in Aviation Management at Lufthansa. He deepened his knowledge of airline and airport processes, worked on culture and talent management and even gained insights to EU policy work in Brussels. Alongside his studies, he supported as a project assistant at university, strengthening his hands-on mindset and project management skills. At FraAlliance, he combines a customer-focused mindset with business-driven thinking to deliver tailored solutions. Convinced by the collaborative and innovative spirit, he is committed to helping position FRA Terminal 1 as the leading hub. In his free time, he enjoys discovering new places, attending events and building strong personal networks. He loves to spend time in the mountains whenever he can.

#innovationscout #digitaltransformation #sustainability

Pauline discovered her love of aviation as a child when she climbed into the basket of a hot air balloon for the first time. Thus, it’s not surprising that after completing her degree in Business Administration with a master’s in supply chain management at the University of Cologne, her professional career took her to aviation and Frankfurt Airport. With her passion for sustainability, she completed a multi-company program with projects at Lufthansa Cargo, DB Schenker, and the Lufthansa Innovation Hub, aiming at the decarbonization of the mobility sector. With the development of Lufthansa’s new customer loyalty app “Uptrip,” Pauline learned to look through the eyes of the Group’s passengers and now brings her sense for customer centricity to the FraAlliance team – to continuously drive innovation at Hub FRA T1. She is not only always looking for new challenges in a professional context but also enjoys taking on new sporting challenges in her free time. Whether it's hot yoga, weightlifting, or hiking in the Himalayas, Pauline is up for it!

#aviationexpertise #operationalexcellence #dataengineer

As a child, standing on the visitor terrace of Frankfurt Airport and eagerly watching planes take off and land, Dennis was captivated by the airport’s unique atmosphere — unaware that these early impressions would shape him so profoundly. Today, Frankfurt Airport is indeed his workplace. Since completing his studies, Dennis has built broad experience across the aviation industry — from digital business models and platform solutions at Airbus, to customized aircraft modification projects, and strategic initiatives within Lufthansa Group. His background at Lufthansa, particularly his work in Ground Operations with a focus on passenger and baggage handling, combined with his pilot training, gives him a deep understanding of the airline business from operational, strategic, and commercial perspectives. A central vision of his work at FraAlliance is to make operations at Hub Frankfurt reliable, transparent, and seamless by turning data into something truly useful: connecting the right sources, building reliable data pipelines, and ensuring insights reach the right people — with the ultimate goal of maximizing customer satisfaction. Beyond his professional life, Dennis is driven by curiosity, enjoys learning new things, staying active through sports, and values spending quality time with family and friends.

#aviationexpert #datastrategy #digitaltransformation

Frederik brings more than 12 years of multifaceted experience within Lufthansa Group, where he gained extensive experience as a pilot at various airports, laying the foundation for a profound understanding of airport processes and operational interdependencies. Building on this practical knowledge, he has over the years taken on diverse responsibilities in project management, developing a holistic view of the aviation ecosystem. His career is characterized by a strong ambition to accelerate the digital transformation of processes, ensuring more efficiency, reliability, and transparency at the critical airport interface. With his clear focus on the innovative use of technology, he continuously identifies potential for improvement and translates it into tangible progress for partners and stakeholders alike. Beyond his professional expertise, Frederik is driven by a collaborative mindset that enables him to inspire and empower teams to explore new paths together. He strongly believes that the best solutions emerge when different perspectives are combined and innovation is cultivated as a shared responsibility. This people-oriented approach makes him not only a catalyst for technological advancement but also a valued contributor to the open and supportive culture of FraAlliance. In his personal life, Frederik cherishes spending quality time with his family and enjoys balancing his passion for travel with active pursuits – whether skiing through the mountains in winter or catching waves while surfing in summer.

#processoptimization #peoplebusiness #innovationscout

Christina's professional journey began in the travel industry at DER Touristik almost two decades ago, where she discovered her passion for customer focus, service excellence, and tailored solutions. This foundation of hands-on experience and strong communication skills still shapes her professional identity. Her dual degree in tourism and aviation management took her from her hometown of Munich to Frankfurt – once just a stopover, now her home. Early on, she learned to combine theory with practice, navigate complexity, and act with a solution-oriented mindset. After transitioning into management consulting at Lumics and EY, Christina supported organizations through operational and digital transformations. Colleagues and clients appreciated not only her structured and analytical thinking, but also her strong focus on pragmatic and future-oriented solutions – always with a people-centered mindset that drives transformation. As a true people person, Christina makes complex topics accessible, connects stakeholders effectively, and leads transformation with empathy and clarity. Her strength lies in balancing strategic vision with hands-on execution. Joining FraAlliance is a return to her roots – a step that unites her experience with her drive to shape the future. She contributes her strengths to a shared vision to offer guests at Frankfurt Airport Europe’s smoothest and best intermodal travel experience. Born and raised in Munich, Christina now lives in Frankfurt with her husband and young son. She recharges outdoors and enjoys time with family and friends.

#managingdirector

The fascination of the airport business has driven Dirk for many years. In addition to various projects and tasks at Frankfurt Airport, Dirk has managed and developed large and small airports in Fraport's international portfolio. Working with different cultures and joint venture partners has given him great pleasure and enthusiasm. He is now continuing this collaborative approach at FraAlliance, where he finds it particularly exciting to bring together the airline's with the airport's way of thinking to implement the best possible product for the customer. In his private life, Dirk enjoys traveling with family and friends and is committed to the visibility of the LGBTIQ+ community.